Question 1

Who Owns Hire A Minibus With Driver?

Accepted Answer

Hire A Minibus With Driver is a Subsidiary of HireGo Minibuses, which is owned by Anam Barkan.

Question 2

What types of vehicles do you have in your fleet?

Accepted Answer

Our fleet includes 4 seater cars, 6 to 8 seater MPVs, 9, 12 and 25 seater minibuses and 30, 50 and 70 seater coaches from top brands.

Question 3

Can I Change My Booking Or Request A Different Vehicle?

Accepted Answer

Certainly, you can request changes, but that may incur an additional cost for adjusting new travel details and arranging a different vehicle. We will do our best to arrange a different vehicle at the last minute, but we do not guarantee its availability.

Question 4

Are your Minibuses Air-conditioned?

Accepted Answer

Yes, all our vehicles are equipped with air conditioning to ensure maximum comfort during your journey.

Question 5

Are your minibuses equipped for wheelchair accessibility?

Accepted Answer

Yes, we offer wheelchair-accessible minibuses. However, please inform us during booking to ensure a suitable vehicle.

Question 6

Can I choose a specific brand or model of minibus or coach?

Accepted Answer

While we cannot guarantee specific models, we offer a range of popular brands like Mercedes, Ford, etc, ensuring high-quality vehicles.

Question 7

Can I customise my trip, such as adding specific amenities?

Accepted Answer

Yes, we offer customisable options to tailor your journey to your exact preferences. Just let us know your requirements. However, this depends on the vehicle selected. Please confirm with the agent before hiring the bus.

Question 8

Do I Need To Pay A Deposit?

Accepted Answer

Yes, we require a deposit to confirm your booking with us.

Question 9

What is the Payment Method?

Accepted Answer

We have an online payment method that accepts debit/credit cards, Apple Pay, Google Pay as well as bank transfers.

Question 10

What If I Accidentally Make A Duplicate Payment?

Accepted Answer

The company will refund the duplicate amount with a standard 5% admin cost. The rest of the amount will be refunded to you right away.

Question 11

Who Pays For Tolls, Parking, Or Ferry Charges?

Accepted Answer

You, the passengers, will be responsible for paying for toll taxes, parking fees or ferry charges if the travel plans involve any.

Question 12

Do you accommodate oversized luggage?

Accepted Answer

Yes! Our spacious minibuses and coaches are designed to comfortably accommodate all your luggage, ensuring a hassle-free journey. Just let us know about your luggage size in advance so we can provide you with a suitable vehicle.

Question 13

Do You Provide Self Drive Cars?

Accepted Answer

No, all of our cars come with a driver holding a valid driving licence and the driver's price is included in the quote we provide. So you don't have to pay anything extra for the driver.

Question 14

Is the Coach Driver's cost included in the Quote?

Accepted Answer

Yes, the quote we provide contains the driver's charges in it. You don't have to pay anything extra for the driver.

Question 15

What are the age requirements for hiring a 9 seater minibus?

Accepted Answer

Any person can hire a minibus. This condition is only for people who hire a minibus without a driver (self-drive). And we only provide minibuses with drivers.

Question 16

How Do I Secure My Booking?

Accepted Answer

You can easily secure your booking by receiving a Quote and paying a non-refundable deposit of 30% of the total quote. While we strive to accommodate your requests, it is highly recommended to pay the deposit ahead of time to avoid the expiration of your price quote.

Question 17

What If I Miss The Pick-Up Or My Flight?

Accepted Answer

The company will charge you the full amount if you miss the scheduled pick-up or flight without notifying the driver. Make sure to let us know ahead of time about any changes in schedules so we can adjust our services accordingly.

Question 18

How Do I Submit A Complaint Or Share Feedback?

Accepted Answer

Simply send an email to info@hireaminibuswithdriver.co.uk, and we will get back to you right away.

Question 19

Can I Request A Specific Route For My Journey?

Accepted Answer

Contact us immediately if you are planning to change your route or pick-up spot. There may be additional charges if the mileage exceeds the original mileage or time.

Question 20

What If My Booked Vehicle Is Not Available?

Accepted Answer

In case of unavailability, the company will send a larger or a smaller vehicle alternative to accommodate your group passengers and luggage at no extra cost.

Question 21

Can I Bring My Pet, Food Or Drinks Along In The Minibus?

Accepted Answer

Except for guide dogs, no other pets, food, drinks or alcohol are allowed to travel to ensure the safety and comfort of the journey throughout the route.

Question 22

Is Smoking Allowed In Company Vehicles?

Accepted Answer

Smoking is strictly prohibited inside the vehicle, and upon any damage or cleanliness concern, passengers will be responsible for paying for an additional cost.

Question 23

What Happens If I Cancel My Booking?

Accepted Answer

You are allowed to cancel your booking anytime you want, but it may involve a cancellation fee based on the respective timing. This fee may range from 25% to 100% of the total cost, depending on how many days before the journey you cancel.

Question 24

What are the cancellation charges for my booking?

Accepted Answer

Cancellation fees are 25% (>25 days), 30% (14–25 days), 50% (7–14 days), 75% (48 hours–7 days), and 100% (<48 hours) of the booking cost.

Question 25

Do I Get A Refund If The Company Cancels My Journey?

Accepted Answer

Yes, we secure your travel plans by offering a complete refund of all the price paid if your booking is cancelled from our side as a reason of unforeseen circumstances.

Question 26

How Long Does It Take To Process A Refund?

Accepted Answer

The company processes the refunds within 14 days after cancellation. This may include any applicable charges that are communicated during the refund process.

Question 27

What Should I Do If I Miss My Flight?

Accepted Answer

In case of missing the flight, the best course of action is to inform the company, which will help if you are eligible for a refund minus the processing fee. Or if your flight is rescheduled at another airport, the company can help in planning your transfer at an additional cost.

Question 28

How Will I Contact The Driver?

Accepted Answer

The company will send the driver details and vehicle registration plate for easier identification at least 1 or 2 days before the journey.

Question 29

Can I Request A Change In The Initially Planned Route?

Accepted Answer

If you are planning changes to the initially planned and quoted route that exceed the mileage and the trip time, you may be responsible for paying an additional cost. Make sure to plan your route ahead of time to avoid any extra costs incurred at the last moment of your journey.

Question 30

Is My Booking Confirmed When I Receive A Quote?

Accepted Answer

No, a quote will not reserve your booking of a minibus. Passengers are required to pay an initial deposit of 30% or 100% and a confirmation call from the company’s representative to guarantee the booking.

Question 31

What If I Have Special Accessibility Or Amenities Requirements?

Accepted Answer

No problem. Just let the company know ahead of time if your request includes any special accessibility like seating, wheelchairs or amenities, including the entertainment system. The company might not be able to accommodate any last minute requests, but will try where possible.

Question 32

Can I make A Last-Minute Booking?

Accepted Answer

Yes, you can make a last-minute booking for a minibus, but that is not recommended as it may cost an additional amount because of urgent vehicle arrangements.

Question 33

What Counts As A “No Show”?

Accepted Answer

If you accidentally added an incorrect date or time of booking or failed to contact the company or driver one hour before the scheduled pick-up, it will count as a “No Show”.

Question 34

What Services Does The Quote Include During The Booking?

Accepted Answer

Apart from the transfer of your group, a minibus hire is inclusive of a driver fee, fuel and maintenance costs along with all the amenities used.

Question 35

Which Is Cheaper To Hire? Minibus Or A Coach?

Accepted Answer

Minibuses are much cheaper compared to coaches because of seating capacity and size differences. Minibuses are designed to accommodate small to medium-sized groups with moderate luggage storage, thus utilising less fuel. Meanwhile, coaches are large vehicles that accommodate multiple passengers and extensive luggage storage, costing a lot higher compared to the minibus.